Help & Support

TERMS AND CONDITIONS

  1. Cherry Gold Casino is restricted to individuals of legal age of majority who are residents of jurisdictions ("Players") where the use of Cherry Gold Casino and its games ("Games") is not prohibited by law. All Cherry Gold Casino games are void where prohibited by law. Minors are strictly forbidden to play. No purchase is necessary to play. Players may enter and play Games free of charge and without betting money.
  2. Cherry Gold Casino hereby grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
  3. Cherry Gold Casino reserves the right to change this agreement from time to time without notice. The player is responsible for consulting the Web site and/or the Help files at least once every month. The player accepts and agrees to abide by both the terms and conditions of this agreement, as amended from time to time, and the rules of the casino games.
  4. All players must be at least 18 years of age or have reached the legal age of maturity in his/her jurisdiction, whichever is greater. Cherry Gold Casino's operation of online casino gambling is directed only towards players who by the laws of their home jurisdiction are not prohibited from gambling on the Internet through the application of the software. Some jurisdictions have not yet addressed the legality of the use of software for gambling, while some jurisdictions have specifically made online gambling illegal. It is impossible for Cherry Gold Casino to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, the player accepts sole responsibility for determining the laws that apply in his/her jurisdiction. The player is responsible for any consequences of choosing to play at Cherry Gold Casino and not determining the legality of online casino gaming in his/her jurisdiction. All players must understand that they may play casino games for free or for money. The player does not find the games in the Cherry Gold Casino or website site to be offensive, objectionable, unfair, nor indecent. Commercial or professional use of the Cherry Gold Casino is strictly forbidden. Before placing bets, the player is responsible for verifying the laws on gambling which governs the place where the Cherry Gold Casino client is used. The player shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and blameless, and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of the player's:
    • Entry or use at anytime of the website.
    • Use of any materials from or on the website.
    • Entry or use of the Casino Server by whatever means.
    • Participation in any or all of the games.
    • The acceptance of any prize in whatever form it might take.

The player shall periodically review these Terms and Conditions posted at this website at least once per month. The player shall not participate in the Games, open or use an account, enter the website, or the Casino, nor accept any prize if the player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change periodically. The player is obliged to keep his/her private username and password secret and confidential. Any use of the software application through the player's username is the sole responsibility of the player. The player will not allow any third party or person, including and without limitation to any minor, to use his/her account to place wagers or participate in the games in any way. The player is fully responsible for any taxes and fees applicable to winnings resulting from use of the software. If winnings are taxable in the player's jurisdiction, the player is required to keep track and report the winnings to the appropriate authorities. Personal identity and details of all players will remain confidential. Cherry Gold Casino will not report wagering information to any 3rd parties on behalf of any member. Cherry Gold Casino reserves the right to cancel your membership at any time without notice or explanation. Any balance in your account will be immediately credited back to your deposit method or sent to you by check, the selection of which method is retained exclusively by Cherry Gold Casino. In addition, Cherry Gold Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Cherry Gold Casino account under any of the following circumstances:

    • If the name on Cherry Gold Casino account does not match the name on the deposit method (s) used to deposit money into the account.
    • If the player provides false and or misleading information used to open a Cherry Gold Casino account.
    • If the player is not of legal age in the jurisdiction where he/she resides.
    • If the player resides in a jurisdiction, where law prohibits the use and participation in such games.
    • If the player has allowed or permitted (purposely or not) another party to play on the player’s Cherry Gold Casino account.
    • If the player has reversed or charged back any of your purchases on Cherry Gold Casino account.
    • Cherry Gold Casino allows ONLY ONE ACCOUNT per household, computer, player and workplace. Winnings will only be paid to players having ONE account. If you have more than one account, all winnings and bonuses will be VOID.
    • If a player is found to be cheating or if the player is determined by Cherry Gold Casino to have used a system or machine, be it an additional computer, additional software or otherwise used to circumvent the natural randomness of our systems.
    • The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit or withdrawal.
    • If you do not log onto your Casino account for a period of 180 days, any balance in your account can be forfeited to Cherry Gold Casino.
  1. Cherry Gold Casino will act as the final arbitrator or any dispute involving Cherry Gold Casino and any other party. Cherry Gold Casino reserves the right to employ an arbitrator of its choosing to act as an agent of arbitration in place of Cherry Gold Casino in the event of a dispute.
  2. All deposits by Credit Card will require that the player completes the Cherry Gold Casino verification form before Cherry Gold Casino will proceed with the withdrawal process. The verification form must be properly printed, clearly filled out and either faxed back or scanned and emailed to Cherry Gold Casino. Cherry Gold Casino reserves the right to request the verification form at any time and may terminate any account that does not satisfactorily complete and/or return the Verification Form in a period determined as reasonable by Cherry Gold Casino.
    When you deposit you may need to supply suitable proof of identity such as:
    A legible photocopy of your driver’s license or passport
    Photocopies of the front and back of your credit/debit card
    A copy of recent utility bill (90 days or less) or mail that contains name and address as registered on your player account.
    In such a case, Cherry Gold Casino may unilaterally determine resolution of any account funds. When a bonus is redeemed, wagering on restricted games is forbidden so all the winnings would be voided. Cherry Gold Casino reserves the right to withhold any amount in excess of the player`s original deposit from the player`s withdrawal. Games that are restricted are Blackjack, Baccarat, Roulette, Craps, Sic Bo or all 4-line Video Poker Games unless otherwise specifies in the bonus terms and conditions.
    Cherry Gold Casino reserves the right to refuse or rescind a promotional play bonus and winnings for any reason including, but not restricted to, player abuse, advantage play, cheating or players that have been found to play for any other purpose other than personal entertainment, (that is, you have played in a professional sense or in a syndicate (a group of players working together)). In case of abuse, advantage play or cheating, Cherry Gold Casino reserves the right to discontinue player's membership and to prevent the player from accessing Cherry Gold Casino in the future.
    Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a promotional bonus. If any of a player's real money deposits to the casino are reversed due to insufficient funds, chargeback, or any other reason, irrespective of the payment method, Cherry Gold Casino withholds the right to cancel any promotional bonuses, credits, wins or withdrawals. Promotional play bonuses will be given only once per household and/or per account, as per Cherry Gold Casino’s terms of use.
    If a second account is opened it will be closed and all promotional play bonuses and winnings may be cancelled. The player is fully aware of the fact that a credit card, when used for deposit/purchase will be immediately billed after deposit/purchase. All promotional play bonus credits are for wagering purposes only. (No withdrawal will be honored for an amount less than the amount of the promotional play bonus). Upon the event of a withdrawal request (regardless of the number of deposits), any amount up to the equivalent value of the promotional play bonus will be deducted from the player’s play balance or winnings prior to settlement. The first credits wagered will be deducted from the player’s deposit(s) rather than from the promotional play bonus. All rules and regulations contained herein represent the complete and final agreement between you and Cherry Gold Casino and supersede any and all prior agreements. This agreement shall also be deemed an exclusive agreement between you and Cherry Gold Casino. All deposits must be wagered at least once before cash out.
  3. All withdrawals will be processed within 48 hours excluding weekends for approved members. Any withdrawals that are requested Friday’s after 3:00 GMT would be processed on Monday. Payments will be processed within 48 hours; this however does not include the time for payment provider to credit the funds to your account. A maximum of $5000 (Five Thousand US Dollars) will be sent per week, all balances will be sent in increments of $5000 the following week(s).
    You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
  4. Players agree to fully pay any and all payments due to Cherry Gold Casino or any third party in connection with your use of the Online Casino. Players further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate Cherry Gold Casino for such unpaid payments including any expenses incurred by Cherry Gold Casino in the process of collecting outstanding payment.
  5. Cherry Gold endeavours to answer all queries regarding these Terms and Conditions within 3 working days from time of receipt.
  6. A player may only withdraw funds to check or bank wire if the corresponding deposit was by credit card. Cherry Gold Casino may offer alternative withdrawal options on an individual and ad-hoc basis.
  7. Players from the following countries will not be eligible for and cannot claim Any Bonus offers from the casino, or indirectly via invite or a 3rd Party Website. In the event that players from any of these countries claim such an offer, all winnings resulting from it will be made null and void:

    Albania

    Belarus

    Bosnia

    Bulgaria

    Czech Republic

    Estonia

    Finland

    Georgia

    Herzegovina

    Indonesia

    Kazakhstan

    Kyrgyztan

    Latvia

    Lithuania

    Mongolia

    Montenegro

    Poland

    Romania

    Russia

    Serbia

    Slovakia

    Slovenia

    Tadzbikistan

    Tajikistan

    Thailand

    Turkmenistan

    Ukraine

    Uzbekistan

    Yugoslavia

As per anti money laundry policy all real money deposits have to be fully wagered at least once (x1 wagering requirement) before a withdrawal can be requested. This rule is applied to reverse withdrawals too.

Cherrygold Casino is owned and operated by I-Services N.V., a company incorporated at E-Commerce Park, Vredenburg, Curacao with registration number 104867.